Privacy Policy
1. This Privacy Policy describes how we collect, use and disclose personal information.
2. As a medium not-for-profit organisation in Australia, we are not required to comply with the Privacy Act 1988 (Cth) (Privacy Act) or the Australian Privacy Principles contained within the Privacy Act. Nevertheless, your privacy is important to us and this Privacy Policy explains how we intend to manage your personal information. Should you have any questions about your privacy or this Privacy Policy you should contact us.
3. Amendment. We may change, vary or modify all or part of this Privacy Policy at any time in our sole discretion. It is your responsibility to check this Privacy Policy periodically for changes. If we adopt a new Privacy Policy:
a) We will post the new Privacy Policy on this website; and
b) It will then apply through your acceptance of it by subsequent or continued use of this website.
Purpose
4. We collect, use, hold and disclose your personal information for the following Primary Purposes – to:
a) Provide you with access to this website, and to operate and improve this website; and
b) Contact you about Rainbow Giving Australia, our programs and related events, and to organise and improve Rainbow Giving Australia and our programs.
5. In addition to the Primary Purposes, we may collect, use, hold and disclose your personal information for the following Related Purposes to:
a) Perform and improve our operations;
b) Perform and improve our marketing;
c) Investigate any complaints about you or made by you, or if we have reason to suspect you have breached any relevant terms;
d) Resolve any disputes that we may have with any of our users;
e) Enforce our agreements with third parties; or
f) As required or permitted by any law.
What we collect
6. Personal information we collect about you may include:
a) Identification information such as your name, address, age or date of birth, email address, phone number, geo-location, your device ID, device type, computer and connection information and IP address;
b) Usage data from this website, including statistics on page views;
c) Individual and aggregate amounts donated by you or received by you;
d) Information you provide to us through contact forms or surveys;
e) Any other personal information that may be required in order to carry out our functions and activities; and
7. All of your financial and payment information in respect of any donation you make or receive via this website will be managed by a third-party provider.
How we collect
8. How we collect. We may collect your personal information:
a) When you submit any information via any form on this website;
b) When you contact us, for example through social media or other chat platform or email;
c) When you access this website or interact with any features of this website;
d) When you share information with us from other social applications or websites;
e) From third parties, including those who provide services via this website (though we will not collect payment method data, such as your credit card or debit card information);
9. Anonymity. If you would like to access any of our services on an anonymous basis we will take reasonable steps to comply with your request, however:
a) You may be precluded from taking advantage of some services; and
b) We will not audit our technology providers, who use a variety of correlation to improve their products and services and help us to improve this website.
We will require you to identify yourself if:
c) We are required by law to deal with individuals who have identified themselves; or
d) It is impracticable for us to deal with you if you do not identify yourself (or, where relevant, elect to use a pseudonym).
10. Destruction. Subject to a legal requirement to the contrary, we will take reasonable steps to destroy or de-identify your personal information:
(a) if you request us to destroy your personal information and it is practical to do so; or
(b) once it is no longer required by us.
Use
11. Primary use. We will only use your personal information:
a) For the Primary Purposes, Related Purposes or other purposes related to the Primary Purposes that you would reasonably expect; or
b) If we otherwise get your consent to do so.
12. We will not sell, trade or rent your personal information to third parties.
13. Direct marketing. We will offer you a choice as to whether you want to receive direct marketing communications. If you choose not to receive these communications, we will not use your personal information for this purpose.
14. We will otherwise only use or disclose your personal information for the purposes of direct marketing if:
a) We collected the information from you;
b) It is reasonable in the circumstances to expect that we would use or disclose the information for direct marketing purposes;
c) We provide you with a simple means to 'opt-out' of direct marketing communications from us; and
d) You have not elected to 'opt-out' from receiving such direct marketing communications from us.
15. We may offer you the opportunity to receive information from third parties regarding products or services that may be of interest to you. If you choose to receive such information, we may forward messages from such third parties to you. If we do so, we will not provide such third parties with any of your personal information.
Disclosure
16. How we disclose. We will only disclose your personal information:
a) For the Primary Purposes, Related Purposes or other purposes related to the Primary Purposes that you would reasonably expect; or
b) If we otherwise get your consent to do so.
We may disclose your personal information to:
a) Third parties that help us provide this website (including information technology suppliers, communication suppliers and our business partners);
b) Your employer or sponsoring organisation (as relevant);
c) Our professional advisors, including our accountants, auditors and lawyers;
d) Our existing or potential agents, business partners or partners;
e) Our related bodies corporate, auspicing organisations or other associates;
f) Persons authorised by you to receive information held by us;
g) A government authority, law enforcement agency, pursuant to a court order or as otherwise required by law; or
h) Facilitate, or in connection with, transitioning our activities or part of them to another organisation.
17. Overseas disclosure. We may in some circumstances transfer your personal information to other overseas recipients, including our contractors, technology providers and suppliers. It is not currently practical for us to list all countries in which overseas recipients of your personal information are located, however the likely location of such recipients includes the United States of America.
Access and Correction
18. If you require access to your personal information, or wish to correct your personal information, please contact us using our contact details below. You will need to put your request in writing and provide proof of identity.
19. We are not obliged to allow access to your personal information if:
a) It would pose a serious threat to the life, health or safety of any individual or to the public;
b) It would have an unreasonable impact on the privacy of other individuals;
c) The request for access is frivolous or vexatious;
d) It relates to existing or anticipated legal proceedings between you and us and would not ordinarily be accessible by the discovery process in such proceedings;
e) It would be unlawful;
f) Denying access is required or authorised by or under an Australian law or a court/tribunal order;
g) We have reason to suspect that unlawful activity, or misconduct of a serious nature relating to our functions or activities has been, is being or may be engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter;
h) It would likely prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or
i) It would reveal commercially sensitive information.
20. If you make a request for access to or correct your personal information, we will:
a) Respond to your request within 14 days or otherwise within a reasonable period; and
b) If reasonable and practicable, give access to the personal information as requested.
21. If we refuse to give access to or correct your personal information, we will give you a written notice that sets out at a minimum:
a) Our reasons for the refusal (to the extent it is reasonable to do so); and
b) The mechanisms available to complain about the refusal.
Security and protection
22. We will take all reasonable steps to:
a) Ensure that your personal information we use and disclose is accurate, up-to-date, complete and relevant; and
b) Protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.
23. Please contact us immediately if you become aware of or suspect any misuse or loss of your personal information.
Complaints
24. If you have a complaint about how we collect, use, disclose, manage or protect your personal information, please contact us using our contact details below. We will respond to your complaint within 14 days of receiving the complaint.
25. Once the complaint has been received, we may resolve the matter in a number of ways, including:
a) Request for further information: We may request further information from you. Please provide us with as much information as possible, including details of any relevant dates and documentation. This will enable us to investigate the complaint and determine an appropriate solution.
b) Discuss options: We will discuss options for resolution with you and if you have suggestions about how the matter might be resolved you should raise these with us.
c) Investigation: Where necessary, the complaint will be investigated. We will try to do so within a reasonable time frame. It may be necessary to contact others in order to proceed with the investigation. This may be necessary in order to progress your complaint.
d) Conduct of our personnel: If your complaint involves the conduct of our personnel, we will raise the matter with them and seek their comment and input in the resolution of the complaint.
26. After investigating the complaint, we will give you a written notice about our decision.
27. While we are not bound by the Privacy Act, which is enforced by the Office of the Australian Information Commissioner (OAIC), you are free to contact the OAIC online, by mail, fax or email. For more information, please visit the OAIC website at oaic.gov.au.
Contact
28. Please forward all correspondence in respect of this Privacy Policy to:
info@rainbowgiving.org.au
INTERPRETATIONS AND DEFINITIONS
29. Personal pronouns: Except where the context otherwise provides or requires:
a) The terms ‘we’, ‘us’ or ‘our’ refers to Rainbow Giving Australia Limited (ABN 37 613 812 203); and
b) The terms ‘you’ or ‘your’ refers to a user of this website.
30. Defined terms: Terms that are defined in the Privacy Act have the same meaning here.
Policy last updated: 18 November 2024
